Is Your Business Making This Facebook Mistake? (<200 words)

Is Your Business Making This Facebook Mistake?

It happened three times in one week. Businesses with Facebook Pages gave me the cold shoulder. One took eight days to reply to a private message and the others, well, I haven’t heard back yet.

It’s like their virtual business doors were locked, and I’m peeking in the window to see if anyone is in there — on a weekday.

I’m sharing this experience to give you pause.

Do you have a business page on Facebook? Do you allow readers to message you? Do you check-in and respond daily? If not, consider how your customers might be feeling right now.

As a business owner myself, I feel grateful for every message received and even more gratitude for those who choose to do business with me. Every interaction is meaningful and holds value.

I learn about my audience, their needs and concerns. I use that information to finesse and improve my products over time.

Every single conversation matters. Are you listening to your customers?

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